Color is often used as a metaphor for personality and emotion. Terms like “red in the face,” “feeling blue,” and “green with envy” are etched in the vernacular. Great leadership requires emotional intelligence, and the best leaders lead in full color...

Engaged listening begins with a shift from self-focus to other-focus. This shift in focus or perspective may be the most complicated and least-applied aspect of the entire process of engaged listening.

This article explains how to navigate the divides: Understand the norms of feedback recipients and adjust for them. Follow the three A’s—make sure any advice is intended to assist, actionable, and asked for. Last, get everyone on your team on the sam...

Most people believe in promoting DEI in the workplace. But implicit and unconscious biases — not to mention the constant juggling of priorities required at work — can lead to inequitable decision-making. In this article, drawing on recent research, t...

In today’s world of work, human capital is at least as important as financial capital. To survive and thrive, organizations must shift their mindset, recognizing not just that employees are a crucial asset but that those who recruit and develop them ...

To succeed as a senior executive, you need more than just special skills and competencies. You need a new mindset.

If you really want lasting satisfaction in life, you’ll need to relearn your approach to finding it. The author presents several strategies.

Numerous studies show that positive energizers produce substantially higher levels of engagement, lower turnover, and enhanced feelings of well-being among employees. Here’s what leaders need to know about positive relational energy, which the author...

Practices that consistently deliver in the patient satisfaction department are those that consciously make service a top priority.

America’s Physician Groups (APG) is an organization of more than 335 physician practices that provide patient-centered, coordinated, and integrated care for patients while being accountable for cost and quality. APG members provide care to nearly 90 ...

Although they are sometimes paired, marketing and sales are two separate and distinct functions. Each function obviously influences the other, and for this reason, they are sometimes housed together in an organization. Unfortunately, many professiona...

In this article, the author discusses best practices for earning your audience’s attention and buy-in in order to deliver an effective speech that’s worthy of their time.