If you really want lasting satisfaction in life, you’ll need to relearn your approach to finding it. The author presents several strategies.

Numerous studies show that positive energizers produce substantially higher levels of engagement, lower turnover, and enhanced feelings of well-being among employees. Here’s what leaders need to know about positive relational energy, which the author...

Practices that consistently deliver in the patient satisfaction department are those that consciously make service a top priority.

Although they are sometimes paired, marketing and sales are two separate and distinct functions. Each function obviously influences the other, and for this reason, they are sometimes housed together in an organization. Unfortunately, many professiona...

America’s Physician Groups (APG) is an organization of more than 335 physician practices that provide patient-centered, coordinated, and integrated care for patients while being accountable for cost and quality. APG members provide care to nearly 90 ...

In this article, the author discusses best practices for earning your audience’s attention and buy-in in order to deliver an effective speech that’s worthy of their time.

Digitization of data has been successful, but often overlooked is that data by itself is not information. We need people who understand the source of the data, how to clean and curate it, and how to analyze it and make it meaningful. Together, chief ...

For more than 30 years, the TED conference series has presented enlightening talks that people enjoy watching. In this article, Anderson, TED’s curator, shares five keys to great presentations.

We sink time and effort into agendas that create the appearance of effective meetings, without actually improving how meetings are run (and potentially even leading to less effective, overly-structured meetings). To avoid falling into this trap, the ...

AAPL has collaborated with Myers-Briggs to provide targeted leadership insights to physician leaders through the CPI 260© Assessment.

To better overcome the obstacles posed by our old habits, the authors propose the strategy of Deliberate Calm to help leaders take stock of their situation and encourage them to discover new solutions with intention, creativity, and objectivity. The ...

The key elements of engagement range from simplistic and inexpensive, such as a smile, to staying connected to people you don’t even see.