May/June 2024

The author reflects on her life and career, and the support she received from mentors, family, and friends.

Leading healthcare organizations are using remote patient monitoring (RPM), which, according to some studies, is associated with improved patient outcomes and high patient and clinician satisfaction.

Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop comprehensive profiles of customers’ pr...

As contracts between health systems/hospitals and physician groups approach their renewal dates, negotiations for second-generation contracts must consider the lessons learned from previous contracts and the changes in the healthcare industry.

This article explores how coaching, much like leadership, is a situational activity that requires coaches to adapt to the specific needs of their clients.

Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service can create a vicious cycle of anim...

In this podcast, John Whyte, MD, MPH, the chief medical officer at WebMD, talks with host Mike Sacopulos about his career path and the role of WebMD in providing quality health information to the public.

Healthcare is a complex and dynamic industry that requires constant innovation, collaboration, and adaptation.

The board of directors is critical to a company’s organizational structure, overseeing management and protecting shareholders’ interests. In science-driven companies, the board’s role extends beyond traditional business and financial oversight to inc...

Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial AI terminology and explore how A...

While the term “financial forensics” is often reserved for the investigation and examination of the finances of a company for purposes of uncovering mismanagement or criminal activity, used here it refers to methods physician leaders can apply to det...

Studies have demonstrated that reducing the drivers of burnout does not enhance engagement, but that improving employee engagement does reduce burnout. To refocus the discussion toward improving engagement, this article reviews engagement through a t...

Physician leaders and policymakers must understand the attributes of their patients’ communities and geographies. Numerous databases provide access to extensive data too numerous to manage casually.

Physician employment contracts are complex and often written to benefit the employer. Consequently, physicians should understand the ambiguities in employee contracts.

Healthcare organizations commonly use mandatory online training modules to meet regulatory compliance and improve patient safety and quality of care. These well-intentioned efforts have increasingly burdened physicians and detracted from physician we...