William von Hippel of the University of Queensland and a team of researchers recruited dozens of small groups of friends for a study. They gave participants intelligence and personality tests and then asked each subject to answer 30 common-knowledge ...

Currently healthcare workers appear to have an increased focus on trust, asking: Has it been lost, does it need to be restored, what do we mean by trust?

Competing in today’s global digital economy requires increasingly complex contributions: Employees need to be motivated to go above and beyond; customers need to be inspired, and their feedback needs to be incorporated; and the demands, opinions, and...

How do I motivate my people to reach higher levels of performance?” Although a common question, the answer is complicated. In many ways, it all comes down to one main factor: knowing your people.

As we master presentation skills, we build our reputation and establish a strong professional brand.

Most of us want our work to have mattered and to make lasting contributions that outlive us. This article urges healthcare administrators, leaders, and managers to clarify their legacy aspirations and to articulate them in a concise leadership legacy...

Raining on people’s parade is rarely welcome. How can you moderate your pessimism so that you can be effective — and have healthy relationships with your colleagues? In this article, the author outlines practical, research-backed strategies to try. Y...

Color is often used as a metaphor for personality and emotion. Terms like “red in the face,” “feeling blue,” and “green with envy” are etched in the vernacular. Great leadership requires emotional intelligence, and the best leaders lead in full color...

Engaged listening begins with a shift from self-focus to other-focus. This shift in focus or perspective may be the most complicated and least-applied aspect of the entire process of engaged listening.

This article explains how to navigate the divides: Understand the norms of feedback recipients and adjust for them. Follow the three A’s—make sure any advice is intended to assist, actionable, and asked for. Last, get everyone on your team on the sam...

Most people believe in promoting DEI in the workplace. But implicit and unconscious biases — not to mention the constant juggling of priorities required at work — can lead to inequitable decision-making. In this article, drawing on recent research, t...

In today’s world of work, human capital is at least as important as financial capital. To survive and thrive, organizations must shift their mindset, recognizing not just that employees are a crucial asset but that those who recruit and develop them ...