Why did Moody’s—a legacy financial institution built on risk assessment—move aggressively to adopt generative AI, an unproven technology? Because leadership calculated that the risk of standing still outweighed the risk of moving fast.

AI is transforming healthcare but raises complex legal issues, including licensure, privacy, data security, regulation, and liability. FDA and FTC frameworks are evolving, yet fragmented.

Creating a custom assistant is simple and requires no coding or technical experience; it can help with tasks from writing to generating troubleshooting and how-to guides, creating custom productivity tools, and getting feedback and coaching.

CEOs are seldom dismissed when the company they lead underperforms, in part because they wield considerable power over the board. So how can boards more effectively enforce CEO accountability in the face of poor performance?

This article explores social loafing, its causes, environments prone to it, and its impact on team performance. It offers 12 prevention strategies and a 35-question survey.

To decide whether investing in an app can really make a difference for your employees, ask four key questions of your organization.

Rather than understanding DeepSeek’s R1 as a watershed moment, leaders should think of it as a signal of where the AI landscape is right now — and a harbinger of what’s to come.

Physician-to-physician coaching at a safety net institution, involving self-assessment and leader observation, improved patient experience scores overall, with varied individual outcomes.

In 2021, researchers at MIT and McKinsey teamed up to ask more than 100 companies how they were using AI in their operations and to learn what separated the highest-performing companies from the rest. They conducted a similar survey in 2023 to see wh...

Confronting direct reports about performance issues can feel overwhelming, especially for first-time managers, who may worry that sharing critical feedback could damage their relationship with the employee. But performance conversations, especially w...

This article advocates for a learning organization over traditional training, highlighting benefits like employee retention and improved performance, and offers practical strategies for fostering a culture of continuous improvement through tailored l...

This article delves into the critical issue of AI "hallucinations" — when chatbots produce false or misleading information — and offers strategies for identifying, avoiding, and eliminating these inaccuracies to ensure reliable content.