Quite often, when I begin a process improve¬ment project with a client—particularly when it focuses on patient throughput—I like to spend a few hours in the waiting room (reception area) just observing patients come and go and watching the interac¬ti...

Although creating and maintaining healthy organizational cultures in times of adversity is challenging, it is critical in order that people can develop the persistence and resilience necessary to provide the best care possible. Physician leaders are ...

Creating and maintaining healthy organizational cultures in times of adversity is challenging, it is critical in order that people can develop the persistence and resilience necessary to provide the best care possible.

When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith and employee engagement.

A complex system can fail when an organization does not put in the time to train all the staff. Developing a process flow system that is available for all to consult keeps things moving properly.

Consulting failures often start going wrong from the very beginning. Regardless of what started the process, if the practice moves forward without an adequate sense of why it needs a consultant, it shouldn’t expect to be satisfied in the end. How can...

Workplace culture, which is often thought of as a company’s most precious asset, is increasingly a liability for companies that don’t tend to it.

The complex maze of state and federal laws on marijuana usage coupled with a more tolerant public attitude has left physicians, employers, and human resources professionals in a haze about what to do on several pot-related questions.

Is there a toxic culture happening at your workplace without you realizing it? Harvard Business Review recounts the story of a manager who was a 'passive enabler.'

Provider compensation structures are being influenced by the changing healthcare landscape, marked by three key factors: value-based healthcare, affordability, and scalability.

By understanding personality traits, physician leaders can become more intentional about their own leadership process, thereby becoming more effective leaders.

Cheryl Toth discusses how you can help develop your team on a limited budget on the SoundPractice podcast hosted by AAPL.