Nine physician leaders share their perspectives on the challenges and lessons of COVID-19.

Leadership can provide the necessary resourcefulness to help any organization move forward constructively and successfully — especially in the complex industry of healthcare.

Many of our most destructive habits can be changed through coaching or training. But not all troubling behaviors are so easily solved.

With 71% of all nonfatal workplace violence occurring in healthcare settings, healthcare workers are four times more likely to experience violence at work compared to those in the private industry.

The reality is that the risks our facilities face today are different from what we imagined a decade ago — and that a rapidly changing climate poses yet unforeseeable hazards for the future. Here’s a case study from Kaiser Permanente.

Medical scribes follow physicians around in their individual fields of practice, keeping detailed notes of every patient, their background, and their diagnosis at the end of the visit. The physician still signs patients out after reviewing each chart...

Quite often, when I begin a process improve¬ment project with a client—particularly when it focuses on patient throughput—I like to spend a few hours in the waiting room (reception area) just observing patients come and go and watching the interac¬ti...

Although creating and maintaining healthy organizational cultures in times of adversity is challenging, it is critical in order that people can develop the persistence and resilience necessary to provide the best care possible. Physician leaders are ...

Creating and maintaining healthy organizational cultures in times of adversity is challenging, it is critical in order that people can develop the persistence and resilience necessary to provide the best care possible.

When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith and employee engagement.

A complex system can fail when an organization does not put in the time to train all the staff. Developing a process flow system that is available for all to consult keeps things moving properly.

Consulting failures often start going wrong from the very beginning. Regardless of what started the process, if the practice moves forward without an adequate sense of why it needs a consultant, it shouldn’t expect to be satisfied in the end. How can...