The authors have observed firsthand an effective way to address this gap: the board technology committee. Drawing on the achievements of tech committees at AES, Johnson & Johnson, and Altria (companies for which the authors are or have been directors...

Instead of providing solid career opportunities, all too often companies resort to filling vacancies from outside. And when they do promote people, many employers give them “dry promotions” — more responsibility without more money. This article makes...

In this new era of collaboration between humans and machines, the ability to leverage AI effectively will be critical to your professional success.

The newly appointed CEO of Highstreet Properties has doubts about several members of the top team she has inherited. She’s trying to drive a turnaround, the company has a complicated matrix structure, and some team members seem opposed to her strateg...

This article emphasizes the importance of training staff to handle calls with care, ensuring they listen attentively, respond empathetically, and maintain a professional demeanor. By fostering an emotionally supportive environment, practices can enha...

Reframing makes the most of positive language (and congruent body language) to reinforce positive yet accurate messages. It can help your good employees shift your patients, the other members of your staff, and even themselves away from anger, frustr...

While the dream of AI independently diagnosing and treating patients remains distant, a wealth of “operational AI” tools are ready to be harnessed today to streamline daily tasks like literature searches, meeting organization, and chronic disease man...

This list of 50 powerful coaching questions can help you learn what powerful questions sound and feel like. Identify those that you believe will be most useful with your employees.

Delayed and ineffective commercial integration can turn a good deal into a loser, because sales growth ultimately determines whether a merger achieves its value-creation goals. To create value, mergers need top-line gains: More sales to more customer...

This article provides valuable insights into managing up, relationship management, and emotional intelligence in a medical practice.

Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service can create a vicious cycle of anim...

This article explores the significance of telemedicine in modern healthcare, highlighting its role in bridging geographical divides and offering consultations, diagnoses, and treatment monitoring to patients in remote locations.