While the dream of AI independently diagnosing and treating patients remains distant, a wealth of “operational AI” tools are ready to be harnessed today to streamline daily tasks like literature searches, meeting organization, and chronic disease man...

This list of 50 powerful coaching questions can help you learn what powerful questions sound and feel like. Identify those that you believe will be most useful with your employees.

Delayed and ineffective commercial integration can turn a good deal into a loser, because sales growth ultimately determines whether a merger achieves its value-creation goals. To create value, mergers need top-line gains: More sales to more customer...

This article provides valuable insights into managing up, relationship management, and emotional intelligence in a medical practice.

Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service can create a vicious cycle of anim...

This article explores the significance of telemedicine in modern healthcare, highlighting its role in bridging geographical divides and offering consultations, diagnoses, and treatment monitoring to patients in remote locations.

In today’s always-on environment, AI tools can help marketers optimize and personalize their campaigns quickly and efficiently. But AI alone won’t yield meaningful campaigns. Impact-driving work requires both human ingenuity and machine speed — a com...

While some may cringe at forced corporate rituals, research shows that personal and team rituals can actually benefit the way we work. The authors’ expertise on the topic over the past decade, plus a survey of nearly 140 HBR readers, explores the way...

This article focuses on how an organization was able to develop and implement innovations to reduce readmissions using internal resources, with almost no extra budget.

This article discusses the history of artificial intelligence, provides an example of using artificial intelligence to obtain prior authorization, and discusses the ethical considerations of this exciting new technology.

Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial AI terminology and explore how A...

This article will examine the key areas where digital transformation may be leveraged to improve operational decision-making and quality of care.