To thrive in today's healthcare landscape, medical groups must go beyond episodic care. Key factors include market trends, chronic disease management, and patient feedback.

Effective communication and collaboration in healthcare are essential for patient safety. Disruptive behavior can impair team focus, leading to adverse events and lower care quality.

When a colleague you dislike or who dislikes you becomes your new leader, it’s natural to feel anxiety or despair, worry about the fallout, and think about leaving. But five strategies can help you transform this challenging situation into career gro...

When an employee leaves, it is not just about finding a replacement. It is about reassessing, reorganizing, and understanding why they left. Retention is key. Invest in your team, give them autonomy, and involve them in problem-solving.

Maintaining high standards of patient care starts with proper hospital credentialing and privileging. Dive into the history, legal influences, and modern strategies ensuring that medical professionals are thoroughly vetted and continuously monitored....

In today's multicultural society, healthcare must embrace diversity, equity, and inclusion (DEI) to ensure quality care for all. Effective communication is key.

The authors have observed firsthand an effective way to address this gap: the board technology committee. Drawing on the achievements of tech committees at AES, Johnson & Johnson, and Altria (companies for which the authors are or have been directors...

Instead of providing solid career opportunities, all too often companies resort to filling vacancies from outside. And when they do promote people, many employers give them “dry promotions” — more responsibility without more money. This article makes...

In this new era of collaboration between humans and machines, the ability to leverage AI effectively will be critical to your professional success.

The newly appointed CEO of Highstreet Properties has doubts about several members of the top team she has inherited. She’s trying to drive a turnaround, the company has a complicated matrix structure, and some team members seem opposed to her strateg...

This article emphasizes the importance of training staff to handle calls with care, ensuring they listen attentively, respond empathetically, and maintain a professional demeanor. By fostering an emotionally supportive environment, practices can enha...

Reframing makes the most of positive language (and congruent body language) to reinforce positive yet accurate messages. It can help your good employees shift your patients, the other members of your staff, and even themselves away from anger, frustr...