A Catholic physician discusses how Ethical and Religious Directives shape patient care and limit physician autonomy in Catholic hospitals. She urges transparency to help patients make informed healthcare choices.

Physicians need more background and understanding of the importance of using marketing techniques to build their practices. Following a few basic principles can enhance the experience of existing patients as well as attract new patients to your pract...

Healthcare merges science and art, where physical structures significantly impact patient care. Mike Sacopulos interviews Sharon Woodworth, a leader at HED, about her role in designing innovative healthcare centers. They discuss outpatient facility d...

The “dismal science” of economics and our clickbait culture of public discourse are a perfect match to fuel simplistic narratives of doom. To avoid false alarms and achieve a true assessment of macroeconomic risks, the authors write, leaders should l...

In this article, the authors introduce readers to the main kinds of retail media, discuss three strategic challenges that they present, and provide guidance for effectively managing those challenges.

This quality improvement project identified waste by auditing and updating surgical instrumentation preference cards (SIPCs) for the three most common procedures at a multi-center academic health system.

How much value are your customers getting from your products? Net Promoter Scores are one tool to answer that question but the authors offer another: Customer Surplus Value. The idea, drawn from economics, is to ask customers how much money they’d ne...

The essence of success in a medical practice is the human connection between the patient and the practice. That human-to-human relationship should be something the patient notices, remembers, and tells others about while describing the positive inter...

Ransomware attacks on healthcare facilities are expected to continue, and every organization should consider itself a target.

Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop comprehensive profiles of customers’ pr...

Even after a woman has obtained the CEO role, challenges remain with respect to differences in behaviors they experience.

In a business environment that requires companies to adapt on an almost continuous basis, burnout is a real risk for many companies. This article describes the four key steps companies embarking on transformation initiatives should take if they are t...