Starbucks is struggling. It has strayed from its successful strategy of offering customers exceptional experiences and, in the process, has commoditized itself. This article analyzes where it went wrong and offers ideas for how the company can turn i...

In this article Eccles recommends a pragmatic approach for corporate leaders: clearly define corporate purpose, improve transparency in ESG reporting, and engage stakeholders constructively. These strategies will help companies manage ESG pressures b...

Bahar Sedarati, MD, CPE, FCUCM, emphasizes emotional intelligence's importance in this episode of SoundPractice. She discusses teaching empathy, emotional intelligence in medicine, and her experience with a Harvard Managing Happiness Certificate and ...

Physicians can drive sustainable practices in healthcare to combat climate change, addressing both patient care impacts and the industry's environmental footprint.

A Catholic physician discusses how Ethical and Religious Directives shape patient care and limit physician autonomy in Catholic hospitals. She urges transparency to help patients make informed healthcare choices.

Physicians need more background and understanding of the importance of using marketing techniques to build their practices. Following a few basic principles can enhance the experience of existing patients as well as attract new patients to your pract...

Healthcare merges science and art, where physical structures significantly impact patient care. Mike Sacopulos interviews Sharon Woodworth, a leader at HED, about her role in designing innovative healthcare centers. They discuss outpatient facility d...

The “dismal science” of economics and our clickbait culture of public discourse are a perfect match to fuel simplistic narratives of doom. To avoid false alarms and achieve a true assessment of macroeconomic risks, the authors write, leaders should l...

In this article, the authors introduce readers to the main kinds of retail media, discuss three strategic challenges that they present, and provide guidance for effectively managing those challenges.

This quality improvement project identified waste by auditing and updating surgical instrumentation preference cards (SIPCs) for the three most common procedures at a multi-center academic health system.

How much value are your customers getting from your products? Net Promoter Scores are one tool to answer that question but the authors offer another: Customer Surplus Value. The idea, drawn from economics, is to ask customers how much money they’d ne...

The essence of success in a medical practice is the human connection between the patient and the practice. That human-to-human relationship should be something the patient notices, remembers, and tells others about while describing the positive inter...