A common topic of conversation among healthcare organizations, payers, and providers is the necessity of optimizing patient care coordination to reduce unnecessary emergency department visits by chronically ill patients.

Although call centers are the main point of access for patients seeking care at health centers, many centers are not equipped to handle most inquiries, which creates inefficiencies.

Every medical practice will face problems, complications, and, perhaps, even a crisis. These are part and parcel of our profession and cannot be avoided. These are the pitfalls and potholes that confront every practicing physician and medical practic...

A standardized discharge process can improve care transitions for patients at a large multi-site institution.

A recent study shows that open office plans don't actually spark as much ad hoc discussion and collaboration as previously thought, they actually decrease productivity.

There’s plenty of blame to go around when trying to figure out who’s responsible for our much-maligned way of delivering care in America.

Often there are gaps between what the patient requests and what we deliver in the services we provide. This article describes how to identify a gap, how to find the causes of the gap, and, finally, how to bridge the gap and improve the patient’s expe...

Enter a brave new world and discover the benefits of universal coverage, deep-learning artificial intelligence, and solutions to pharmaceutical affordability — all of which is within our grasp.

Many small, independent (particularly rural) practices find it challenging to make the shift to pay-for-value when the resources to do so are limited. That is where an innovative and nationally award-winning program called “The Practicum in Primary C...

Successful branding takes consistency, time, and patience.

As workplace violence in hospitals rises, nurses and physicians are becoming more vocal about an issue that has long been considered just another part of the job.

How can leaders help the physicians they lead to gain healthy perspectives of what is happening in the industry and how it relates to them individually.