September/October 2019

One of the secrets of the best-run practices is having staff members who will have empathy and will use the skills they have to get the best care for their patients.

This article discusses this new approach to rewards, and, more importantly, emphasizes how leadership is needed in any type of restructuring of work-related practices.

The article identifies planning and procedural steps that should be a part of your physician onboarding process.

Every medical practice will face problems, complications, and, perhaps, even a crisis. These are part and parcel of our profession and cannot be avoided. These are the pitfalls and potholes that confront every practicing physician and medical practic...

Boosting medical staff efficiency pays dividends in terms of increased output and revenue.

Although call centers are the main point of access for patients seeking care at health centers, many centers are not equipped to handle most inquiries, which creates inefficiencies.

This article explores specifically what gossip is and isn’t, and compares gossip with value-neutral or positive chitchat. It offers practice managers and their employees a quick, easy 10-question test to determine whether talk is gossip. This article...

A standardized discharge process can improve care transitions for patients at a large multi-site institution.

In this study of intubation-related malpractice lawsuits and the factors contributing to case outcomes, pertinent data were collected using the legal database VerdictSearch, yielding 181 relevant lawsuits with 212 relevant malpractice allegations.

As payment models change and financial risk is shifted to physicians, it is becoming increasingly important to understand and use proper medical coding habits. Hierarchical condition categories and risk adjustment, first used by CMS, are important bi...

Let’s look at how we can find and release the masterpieces in our own lives by removing the excesses so we can highlight our creativity and demonstrate our passion.

Generation X members are now assuming many leadership roles and offer an interesting contrast to the generations before and after them.

This article addresses the recent trend of physicians being pressured to sell to hospitals in order to stay in practice.

A common topic of conversation among healthcare organizations, payers, and providers is the necessity of optimizing patient care coordination to reduce unnecessary emergency department visits by chronically ill patients.