Although call centers are the main point of access for patients seeking care at health centers, many centers are not equipped to handle most inquiries, which creates inefficiencies.

Boosting medical staff efficiency pays dividends in terms of increased output and revenue.

A common topic of conversation among healthcare organizations, payers, and providers is the necessity of optimizing patient care coordination to reduce unnecessary emergency department visits by chronically ill patients.

Every medical practice will face problems, complications, and, perhaps, even a crisis. These are part and parcel of our profession and cannot be avoided. These are the pitfalls and potholes that confront every practicing physician and medical practic...

As payment models change and financial risk is shifted to physicians, it is becoming increasingly important to understand and use proper medical coding habits. Hierarchical condition categories and risk adjustment, first used by CMS, are important bi...

A standardized discharge process can improve care transitions for patients at a large multi-site institution.

A recent study shows that open office plans don't actually spark as much ad hoc discussion and collaboration as previously thought, they actually decrease productivity.

Often there are gaps between what the patient requests and what we deliver in the services we provide. This article describes how to identify a gap, how to find the causes of the gap, and, finally, how to bridge the gap and improve the patient’s expe...

There’s plenty of blame to go around when trying to figure out who’s responsible for our much-maligned way of delivering care in America.

Enter a brave new world and discover the benefits of universal coverage, deep-learning artificial intelligence, and solutions to pharmaceutical affordability — all of which is within our grasp.

Successful branding takes consistency, time, and patience.

Many small, independent (particularly rural) practices find it challenging to make the shift to pay-for-value when the resources to do so are limited. That is where an innovative and nationally award-winning program called “The Practicum in Primary C...