Missed appointments have negative outcomes for patients, physicians, and clinics. These effects include incomplete screening, inappropriate use of emergency care, clinic overbooking, decreased teaching opportunities, and lost revenue.

What should medical practices look for in a DME provider? Our podcast hosts talk to Pete Yelkovac about the world of Durable Medical Equipment.

Our podcast hosts interview Brent Cavender, Chief Client Advocate of MetaMed Marketing, about SEO, social media, pictures, design, and your overall website.

Drug companies have been releasing generic versions of their own medicines in order to maximize profit and eliminate competition.

Every medical practice will face problems, complications, and, perhaps, even a crisis. These are part and parcel of our profession and cannot be avoided. These are the pitfalls and potholes that confront every practicing physician and medical practic...

Although call centers are the main point of access for patients seeking care at health centers, many centers are not equipped to handle most inquiries, which creates inefficiencies.

A standardized discharge process can improve care transitions for patients at a large multi-site institution.

As payment models change and financial risk is shifted to physicians, it is becoming increasingly important to understand and use proper medical coding habits. Hierarchical condition categories and risk adjustment, first used by CMS, are important bi...

Boosting medical staff efficiency pays dividends in terms of increased output and revenue.

A common topic of conversation among healthcare organizations, payers, and providers is the necessity of optimizing patient care coordination to reduce unnecessary emergency department visits by chronically ill patients.

A recent study shows that open office plans don't actually spark as much ad hoc discussion and collaboration as previously thought, they actually decrease productivity.

Often there are gaps between what the patient requests and what we deliver in the services we provide. This article describes how to identify a gap, how to find the causes of the gap, and, finally, how to bridge the gap and improve the patient’s expe...