Using emotional intelligence strategies to hire collections staff and training them in emotional intelligence leads to better patient–practice relationships and healthier finances.

This article presents steps you can take to prevent your physician recruitment efforts from going up in flames.

Whether you’re crafting an email to a colleague or an important report for the board, you can write in a way that delights readers on a primal level, releasing pleasure chemicals in their brains.

Returning to work as a first-time mother is already complex and challenging. Add pumping milk at the office on top of that, and you’re at the bottom of a steep learning curve.

The authors identify three key aspects of work that the pandemic has impacted and which — if you approach them thoughtfully and strategically — can help you reshape your career successfully for the future.

A function embedded in Johns Hopkins Medicine’s electronic-health-record system automatically identifies patients likely to need technical assistance so either someone from central IT support or a member of the clinical support or front desk teams ca...

An integrated APP hospitalist staffing model was identified as a strategy to manage long-term staffing crises for the Mayo Clinic Health System.

Perfectionism is often driven by striving for excellence, but it can be self-sabotaging. There are three big mistakes that tend to kill perfectionists’ productivity.

Read our Member Spotlight with Grant Rogers, MBChB, MBA, FRNZCGP, FRACGP, FRACMA, CPE, FAAPL. Director of Medical Services, Tweed Byron and Murwillumbah Hospitals, New South Wales, Australia. Previously he was Chief Medical Officer and eHealth Clinic...

Analysis showed that the more uncommon a CEO’s name was, the more the organization’s strategy deviated from industry norms. The conclusion: CEOs with unusual names pursue unusual strategies.

Sometimes moving on from a job is clearly the right decision. The author offers recommendations for how to handle conversations around four common issues.

Heuristics and gut feelings often offered a better tradeoff in terms of decision-making speed and accuracy; the inclusion of analysis in the decision-making process did not bring about any meaningful improvement in accuracy while significantly reduc...