Not every top performer makes for a good manager. In this piece, the authors argue that the difference between a good individual contributor and a good manager hinges on six key abilities: being open to feedback and personal change, supporting others...

As patient experience and consumer voice are becoming increasingly important in healthcare, we developed a Patient and Family Engagement Experience (PFEX) at Mayo Clinic Arizona to more comprehensively obtain patient attitudes around current and futu...

Marc Ringel, M.D. joins Mike Sacopulos in a thoughtful, measured, and intelligent discussion on the cutting edge of technology’s application to healthcare.

 It’s time to embrace the truly global talent pool that is available to drive growth, regardless of where people call home.

During the onset of Covid-19 in the U.S., the author conducted a study to find out how professionals were reacting to the unanticipated disruption of a global crisis. Here she applies her findings to the present day, and identifies several behaviors ...

The use of a new rounding model and discharge tool derived from the EMR provided an opportunity to study the impact on discharge processes and outcomes.

In the search for talent, artificial intelligence can play a very specific role: giving organizations more accurate and more efficient predictions of a candidate’s work-related behaviors and performance potential. Unlike traditional recruitment metho...

There are several ways for companies to manage the risks of a technology transition by focusing on welfare and well-being.

Dig deeper, though, and you see that nothing about Pal’s Sudden Service is standard for its business, or any business. The most obvious difference is its fanatical devotion to speed and accuracy.

This article argues that tidiness of both physical spaces and personal appearance is a fundamental requirement for medical practice employees.

In the face of a public health emergency such as the coronavirus, it is imperative that all employees be reminded of how important it is to follow the HIPAA privacy rules regarding protected health information and that all new rules regarding patient...

The main message is that approaching relationships in a structured manner, keeping these key concepts in mind, will lead to a stronger, more secure future in this highly complex healthcare world we find ourselves in today.