May/June 2018

Every employer should have a written anti-harassment/respectful workplace policy or policies.

This article provides a process and a formula for determining the cost of caring for patients using time-driven, activity-based costing.

The volume of electronic medical record (EMR) data managed by providers and practices has reached levels that often outstrip our capacity to manage. The data value ultimately is derived through effective governance, accountability, and alignment with...

When we talk about a “patient-centered” practice, we’re talking about an organization-wide commitment to putting patients’ needs and desires first in every strategic, financial, operational, and clinical decision.

This article guides you through the basics of implementing telemedicine in your practice and provides guidance regarding billing and reimbursement for telemedicine services.

We found that primary care physicians who work part time are at least as productive and likely more productive than their full-time peers when quantity of care is adjusted by FTE.

The call center is generally the first contact for patients and referring physicians, and an important line of communication for established patients. Our report demonstrates the ability to improve this “front door” to the practice dramatically.

This article discusses why it is that so many leadership transitions fail to meet expectations and offers strategies to ensure success with leadership transitions.

This article explores the advantages and potential pitfalls of employee surveys.

Our goal was to demonstrate how the oral and maxillofacial surgeon (OMS) may apply a cost–benefit analysis approach to surgical procedures that she or he is considering for the patient and to use this approach as a patient education tool in facilitat...

This article offers guidelines on writing easy-to-read content for your blog or website.