How Hospitality Service Strategies Can Improve the Patient Experience: An Evidence-Based Approach
Webinar
Are you ready to transform your practice and elevate patient experience? Join us for a transformative webinar and unveil how applying hospitality service strategies can revolutionize patient care.
Our esteemed speakers, Stowe Shoemaker, PhD, and Peter C. Yesawich, PhD, will guide you through these transformative strategies using their vast experience from two of the most prominent names in cancer care: the University of Texas MD Anderson Cancer Center, and Cancer Treatment Centers of America (now part of City of Hope).
Explore how the hospitality industry’s customer-centric approach can provide valuable lessons for healthcare providers. Leveraging national surveys and real-life examples, our speakers will illuminate the impact of a “hospitality deficit” in healthcare and provide actionable solutions to bridge these gaps.
Don’t miss this opportunity to learn how fostering a patient-centric practice will help you stand out in today’s competitive market.
Key Takeaways:
Understand the importance of the 22 service “touchpoints”
Identify perceived “hospitality deficits” in healthcare delivery
Learn a management model that addresses these deficits
Gain specific recommendations for enhancing patient experience