November/December 2018

In practice management, the hardest truths that we have to face—from the senior-most physician to the lowliest file clerk-usually have something to do with accountability. We tend to fear scrutiny. The best-run practices have discovered how to overco...

This article provides a careful analysis of the current conceptualization of stigma in public health, methods for measuring stigma, the association between stigma and the efficacy of prevention programs, and interventions for reducing stigma.

To many physicians, the business of healthcare means monitoring accounts receivables, measuring relative value units, and reducing overhead expenses. This article discusses other sides of the multifaceted business coin that have become imperative to ...

This article explains in greater detail the “leading” mindset, its impact, key leadership roles, and tips for drawing out the greatness of those you lead.

This article discusses five HR topics that are currently trending: recruiting; harassment and discrimination; employee leave; workplace discrimination; and maintaining a drug-free workplace.

This article looks at the history of managed care in the US and how we have arrived at the current state of affairs in healthcare.

Most doctors have few or no skills in crisis management or nonclinical problem solving. The “five whys” concept is a way to try to find the causes of potentially complex problems. When done properly, this strategy will help you to get to the root cau...

This article provides an introduction to customer service for medical practice employees.

Organizations such as schools, government facilities, and business office settings have developed plans to address active shooter incidents. It’s time to pull out your disaster preparedness plan and add a section on how to respond if faced with an ac...

The most common mistake made by medical practices in analyzing their patient acquisition performance is that they review only the medical marketing data. To properly measure patient acquisition performance, however, you must analyze not only marketin...

This is the second article in a series of three that deals with the process of developing physician employment agreements. This article covers the assessment of financial data and practice operations.

Beginning in 2017, all clinicians who provide Medicare Part B services will have to choose to participate in one of two new reimbursement models: the Merit-Based Incentive Payment System (MIPS) or APMs. We provide a review of the current MIPS model.

This article discusses compliance and staffing issues after outsourcing.

Urban safety-net medical centers face challenges in achieving productivity expectations. This article describes an innovative multicomponent intervention to improve clinician (physician and nurse practitioner) relative value unit (RVU) productivity i...

This article describes how AICNY set out to strengthen its population health management platform to support advanced value-based care and risk management strategies for ACO participants and patients. Objectives, unique challenges, and case scenarios ...

We first examined administrator and staff interaction in Part I of this article series. In this article, we focus more specifically on communication between the administrator and physicians and other providers. We also look at reducing provider confl...