American Association for Physician Leadership
Login / Sign Up
« Return to Courses

Resolving Conflict

Self-Study

$742.00

7 CME Credits |

Completion gets you 4.52% closer to your CPE

On-Demand

As a physician leader, effectively addressing and resolving conflict is a primary skill that serves you throughout your career and could be life altering for your employees or patients.

This course on managing conflict will help you to:

  • Understand human nature and relationship dynamics.

  • Learn methods that when practiced can expand your capacity to manage conflict without getting entangled or becoming emotionally drained.

  • Gain clarity on the dos and don’ts of using digital communications.

  • Know when it’s time for a difficult conversation.

The critical communication skills in this course can help you to turn conflict into collaboration, course-correct disruptive behavior, and lay the foundation to build a more accountable culture.


Key Dates

Original Course Release Date:

May 1 2021

Course Expiration Date:

May 31 2027

Access to Course Expires:

365 days from purchase date of course.

Objectives
Method Of Participation
Accreditation & Disclosures
Cancellation Policy
  • Define conflict and explore the prevalence of conflict resolution in healthcare contexts.

  • Recognize the potential for conflict within professional relationship dynamics.

  • Practice naming, defining, and clarifying a conflict.

  • Understand your current conflict capacity in effectively assessing, managing, resolving, and diffusing conflict situations.

  • Employ the BRAVING model of trust to effectively navigate conflict and build high-trust environments.

  • Demonstrate enhanced conflict competency through effective listening, establishing boundaries, and resetting expectations.

  • Practice delivering, reinforcing, and modifying feedback to others.



For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.

CONTACT US

Mail Processing Address
PO Box 96503 I BMB 97493
Washington, DC 20090-6503

Payment Remittance Address
PO Box 745725
Atlanta, GA 30374-5725
(800) 562-8088
(813) 287-8993 Fax
customerservice@physicianleaders.org

CONNECT WITH US

LOOKING TO ENGAGE YOUR STAFF?

AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)