Leaders grow competence by adding skills, frameworks, and experiences. But they grow “capacity” by unlearning, which involves changing prior scripts, such as the assumptions that speed, reassurance, and control are necessary when making complex leade...

Hugo Huang discusses the challenges CEOs face when adopting generative AI, including unpredictable costs, infrastructure bottlenecks, workforce shifts, and ethical concerns. He emphasizes lifecycle planning, cost dashboards, and strategic implementat...

New research analyzing 280 million shifts across 20 retail chains shows that turnover depends on a mix of factors, including scheduling predictability, managerial flexibility, fairness, and local workforce conditions. By applying analytics to schedul...